Frequently Asked Questions
Are all sizes the same across different products?
Yes! Our socks are one size fits most. For more details, please refer to the product descriptions.
What are your socks made of?
Our socks are made from 80% combed cotton, 17% nylon and 3% spandex.
How do I use a discount code?
After selecting your products and entering your details on the checkout page, enter your discount code in the discount section for it to be applied to your order.
Please note: Only one discount code/promotion is redeemable per order.
How can I pay for my online purchases?
We accept payments via Visa, Mastercard, American Express, and Paypal.
Who can I contact if I am having trouble ordering online?
Email us at firstname.lastname@example.org
Can I change my order after it has been confirmed?
Unfortunately we are unable to make changes to an order once it has been confirmed as we start processing and fulfilling the order immediately.
Do you ship internationally?
Definitely! Our products are shipped worldwide for a low flat rate.
How much does delivery cost?
Delivery fees are calculated based on the destination country, and range between £3 and £5 - shipping is cheaper when you order multiple pairs of socks.
Who is required to pay for customs duties/import tax/other fees?
Depending on which country you are in and the cost of the product, you may be required to pay customs duties, import taxes, tariffs and/or local postal service handling fees. These costs need to be paid for by the customer and are not included in our prices.
How long is delivery?
Orders may take between 2 to 4 weeks depending on the country the socks are being shipped to, although most of the time they do arrive earlier. The time frame we use takes into account any potential delays due to ordering from external suppliers, and/or any potential delays at customs which are unfortunately out of our control.
Please allow 4 weeks for your order to arrive. If you have not received it by then, and have checked with your local post office, please contact us at email@example.com, and include your full name, address, and order number, for us to resolve the issue.
What if I am not home when my order is delivered?
Usually your order will be held at your local post office if you are not home to accept the delivery. If you have not received your order in our timeframe, we recommend that you check with you local post office before contacting us.
Will all my items arrive together?
They may arrive separately depending on what items you purchased. Our products are shipped directly from our distributors to you, and as our items come from different suppliers it’s common for them to arrive at separate times. This allows us to keep costs down and pass on the savings to you.
What happens if my parcel doesn’t arrive, or is lost in transit?
Once your parcels have been posted in the mail they are then in the property of our external suppliers couriers. We are not legally responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you.
What if my item is faulty?
If you have received an item with a manufacturing fault, we will aim to resolve the problem as fast as possible. Please email us at firstname.lastname@example.org and attach photos of the damage or fault, and include your full name, address, and order number, for us to resolve the issue. We are unable to refund or exchange items due to change of mind. For more information please see our Refund and Exchanges Page.
How do I return an item?
Please see the Refund and Exchanges Page on our website.
Need any further help?
Our team at Sockies is always striving to improve your shopping experience on our website. Please do not hesitate to contact us at email@example.com for further support.